Archive for March 12th, 2007

What Value an Automated Apology?

Monday, March 12th, 2007

In an effort to reduce global warming, I often get on my carbon tippy toes and take the train across the Pennines to work.

On one such occasion last week, whilst waiting at my local station I heard a digitised voice from the tannoy “We…are…sorry…to…announce…that the………O…Seven………twenty…three is delayed by approximately…………six………minutes.”

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