Comments on: Are all ISPs like this? http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/ Using technology to drive efficient customer service Thu, 04 Dec 2008 19:51:13 +0000 http://wordpress.org/?v=2.6.3 By: glenn ibbitson http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-562 glenn ibbitson Wed, 01 Oct 2008 15:40:00 +0000 http://www.workforceinabox.com/?p=43#comment-562 The above website has also been upgraded to the Unlimited use tariff instead of the Home tariff as per my specific request. Refunds have been refused on the grounds that 28 days have elapsed since my order was processed. As the request was processed on Sept 21st 2008 and we are now only at October 1 2008, calendars are obviously calibrated differently in darkest Derbyshire... Is there a specific ombudsman regulating web hosting agencies? Will contact BBC on this matter The above website has also been upgraded to the Unlimited use tariff instead of the Home tariff as per my specific request. Refunds have been refused on the grounds that 28 days have elapsed since my order was processed. As the request was processed on Sept 21st 2008 and we are now only at October 1 2008, calendars are obviously calibrated differently in darkest Derbyshire… Is there a specific ombudsman regulating web hosting agencies? Will contact BBC on this matter

]]> By: Ian http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-552 Ian Mon, 22 Sep 2008 16:50:15 +0000 http://www.workforceinabox.com/?p=43#comment-552 I have become the latest victim of Streamline.net. They automatically upgraded my account from a trial to their most expensive package without my knowledge, and refuse to give a refund. Don't forgot everyone to register your complaint with BBC watchdog as well as write to Derek Rudeforth, so we can get these cowboys closed down before they rip off more people. I have become the latest victim of Streamline.net. They automatically upgraded my account from a trial to their most expensive package without my knowledge, and refuse to give a refund.

Don’t forgot everyone to register your complaint with BBC watchdog as well as write to Derek Rudeforth, so we can get these cowboys closed down before they rip off more people.

]]> By: John Gray http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-526 John Gray Mon, 25 Aug 2008 15:45:18 +0000 http://www.workforceinabox.com/?p=43#comment-526 I cannot believe what I am reading about Streamline.net, and wish very much that I had read these prior to handing over credit card details to them. I was with streamline for about a year and was quite happy to a point up until two weeks ago. I have had a frustrating time with streamline because they do not provide the services that I paid for and do they care, do they hell. The most stupid, ignorant idiots I have had the displeasure of dealing with. Through frustration I have cancelled all dealing with streamline.net - luckily I don't have to worry about transferring my url name as I have another one which all those who need to know, know. Prior to cancelling I deemed it particulary impossible to get the services I paid for, nor would they acknowledge a refund....which made the site unworkable. I am at present dealing with Trade Descriptions and my credit card company to try to recoup my losses. In fact they should change their name to 'John Waynes Web Hosting Services' because Dollamore is a cowboy. As soon as I get contact details for him directly I will publish them on the web. Buyers beware. I cannot believe what I am reading about Streamline.net, and wish very much that I had read these prior to handing over credit card details to them.
I was with streamline for about a year and was quite happy to a point up until two weeks ago.
I have had a frustrating time with streamline because they do not provide the services that I paid for and do they care, do they hell. The most stupid, ignorant idiots I have had the displeasure of dealing with.
Through frustration I have cancelled all dealing with streamline.net - luckily I don’t have to worry about transferring my url name as I have another one which all those who need to know, know. Prior to cancelling I deemed it particulary impossible to get the services I paid for, nor would they acknowledge a refund….which made the site unworkable.

I am at present dealing with Trade Descriptions and my credit card company to try to recoup my losses.

In fact they should change their name to ‘John Waynes Web Hosting Services’ because Dollamore is a cowboy.

As soon as I get contact details for him directly I will publish them on the web.

Buyers beware.

]]> By: Confessions of a Wino » Blog Archive » Streamline sacked http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-522 Confessions of a Wino » Blog Archive » Streamline sacked Thu, 14 Aug 2008 06:53:02 +0000 http://www.workforceinabox.com/?p=43#comment-522 [...] Streamline is cheap but, as in the wine world, you usually get what you pay for.  The quality of service from Streamline has been abysmal both in database uptime, and customer service.  You can read one of my rants, if interested, at my other blog. [...] [...] Streamline is cheap but, as in the wine world, you usually get what you pay for.  The quality of service from Streamline has been abysmal both in database uptime, and customer service.  You can read one of my rants, if interested, at my other blog. [...]

]]> By: Alastair Bathgate http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-514 Alastair Bathgate Thu, 26 Jun 2008 00:36:32 +0000 http://www.workforceinabox.com/?p=43#comment-514 I've done something much simpler and less stressful, simply changed ISPs. It doesn't cost much, you don't have to write off much money and you stop getting silly letters from the Streamline CEO with a chocolate bar by way of apology. I am stress free these days! Both my blogs have waved goodbye to Streamline.twats. The uptime has improved beyond recognition.... I’ve done something much simpler and less stressful, simply changed ISPs. It doesn’t cost much, you don’t have to write off much money and you stop getting silly letters from the Streamline CEO with a chocolate bar by way of apology. I am stress free these days! Both my blogs have waved goodbye to Streamline.twats. The uptime has improved beyond recognition….

]]> By: \\.\ http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-513 \\.\ Wed, 25 Jun 2008 22:59:39 +0000 http://www.workforceinabox.com/?p=43#comment-513 Well I have been doing my nut at them, they are obviously a bunch of retarded apes, all they needed to do in my case was to put in 2 folders in so I could upload. I ended up getting trading standards and Ofcom involved. I recommend you call Trading standards, follow their advice and do write a complaint if they tell you and then get a case number from them, call Ofcom and leave advise them that your web host is not delivering service as you were lead to believe, then give then the case number for trading standards. Tell them what the issue is... Here is the site address to the telephone numbers. http://www.ofcom.org.uk/contactus/ as I told them about streamline.net and told me that theirs no regulator. I found the article about the fact that they stuff you on your .uk domains, good job our new .uk is not with them... Well I have been doing my nut at them, they are obviously a bunch of retarded apes, all they needed to do in my case was to put in 2 folders in so I could upload.

I ended up getting trading standards and Ofcom involved.

I recommend you call Trading standards, follow their advice and do write a complaint if they tell you and then get a case number from them, call Ofcom and leave advise them that your web host is not delivering service as you were lead to believe, then give then the case number for trading standards. Tell them what the issue is… Here is the site address to the telephone numbers. http://www.ofcom.org.uk/contactus/ as I told them about streamline.net and told me that theirs no regulator.

I found the article about the fact that they stuff you on your .uk domains, good job our new .uk is not with them…

]]> By: Duncan Styles http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-500 Duncan Styles Wed, 02 Apr 2008 11:28:57 +0000 http://www.workforceinabox.com/?p=43#comment-500 I have a web store hosted on a Streamline.net server and the SQL is down most of the time. I have now started to rebuild the site using a database on another server and it is just as bad. I get Server Error 500's all the time. I am completely fed up with Streamline.net as they dont do anything about the situation. I would not advise anyone to use Streamline.net to host anything other than a straight HTML site. I have a web store hosted on a Streamline.net server and the SQL is down most of the time. I have now started to rebuild the site using a database on another server and it is just as bad. I get Server Error 500’s all the time.

I am completely fed up with Streamline.net as they dont do anything about the situation. I would not advise anyone to use Streamline.net to host anything other than a straight HTML site.

]]> By: WorkForceInABox.com » Blog Archive » Happy Birthday WorkForceInABox http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-366 WorkForceInABox.com » Blog Archive » Happy Birthday WorkForceInABox Sun, 24 Feb 2008 20:38:45 +0000 http://www.workforceinabox.com/?p=43#comment-366 [...] Rather than wallow in cringing self congratulation, I want to use this opportunity to congratulate Wordpress, the platform of choice for the grown up blogger.  Wordpress has supported both my blogs for 12 months without the merest hint of a problem, which is more than can be said for my ISP. [...] [...] Rather than wallow in cringing self congratulation, I want to use this opportunity to congratulate Wordpress, the platform of choice for the grown up blogger.  Wordpress has supported both my blogs for 12 months without the merest hint of a problem, which is more than can be said for my ISP. [...]

]]> By: Dave Bradley http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-356 Dave Bradley Mon, 18 Feb 2008 13:21:13 +0000 http://www.workforceinabox.com/?p=43#comment-356 I am having massive problems trying to get a refund from this company. I cancelled my account. So then they upgraded my account then took payment via my credit card. The ticket system is diabolical. They never answer the question asked and fly off at tangents with their replies. Time for Trading Standards i think. I am having massive problems trying to get a refund from this company. I cancelled my account. So then they upgraded my account then took payment via my credit card. The ticket system is diabolical. They never answer the question asked and fly off at tangents with their replies.

Time for Trading Standards i think.

]]> By: Anon http://www.workforceinabox.com/2007/05/11/are-all-isps-like-this/#comment-351 Anon Thu, 07 Feb 2008 21:00:28 +0000 http://www.workforceinabox.com/?p=43#comment-351 Brilliant blog my friend, pretty much sums up streamline I have been plagued by issues exactly as Alastair has descibed above and if you have any sense at all you'll aviod them at all costs, unfortunately I have 15 sites which are gradually being destroyed by the increased downtime. Brilliant blog my friend,

pretty much sums up streamline I have been plagued by issues exactly as Alastair has descibed above and if you have any sense at all you’ll aviod them at all costs, unfortunately I have 15 sites which are gradually being destroyed by the increased downtime.

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