Comments on: Barclaycard “joined-up” thinking http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/ Using technology to drive efficient customer service Thu, 08 Jan 2009 12:02:41 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Christiene http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/comment-page-1/#comment-320 Christiene Fri, 11 Jan 2008 00:18:55 +0000 http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/#comment-320 Informative. This might just be another case of people failing to get the right groove of the technology. Lol Informative. This might just be another case of people failing to get the right groove of the technology. Lol

]]> By: WorkForceInABox.com » Blog Archive » UK bank customers still like a smiling face http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/comment-page-1/#comment-285 WorkForceInABox.com » Blog Archive » UK bank customers still like a smiling face Fri, 14 Dec 2007 09:38:19 +0000 http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/#comment-285 [...] seems that HBOS and HSBC are making similar moves.  Maybe my dream of being able to run my life through my mobile phone is being hampered by the old fashioned attitude of the UK [...] [...] seems that HBOS and HSBC are making similar moves.  Maybe my dream of being able to run my life through my mobile phone is being hampered by the old fashioned attitude of the UK [...]

]]> By: Alastair Bathgate http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/comment-page-1/#comment-271 Alastair Bathgate Mon, 03 Dec 2007 10:05:26 +0000 http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/#comment-271 Ed I couldn't agree more. The only problem is that, whilst all the pieces of the solution exist, they are owned by different organisations with their own vested interests, so it will take time for a commercial model acceptable to all parties to emerge. As customers perhaps we also have to yell a bit more about what we want and eventually we will be heard. But imagine how good you would look in a suit if all you had to carry was a mobile phone! No wallet, no keys, no loose change, no PDA! :-) Ed

I couldn’t agree more. The only problem is that, whilst all the pieces of the solution exist, they are owned by different organisations with their own vested interests, so it will take time for a commercial model acceptable to all parties to emerge. As customers perhaps we also have to yell a bit more about what we want and eventually we will be heard.

But imagine how good you would look in a suit if all you had to carry was a mobile phone! No wallet, no keys, no loose change, no PDA! :-)

]]> By: Ed French http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/comment-page-1/#comment-270 Ed French Mon, 03 Dec 2007 09:00:09 +0000 http://www.workforceinabox.com/2007/11/29/barclayard-joined-up-thinking/#comment-270 Hey, I've come across a great new technology: Wireless chargerless token technology which uses portable metal discs- oh, hang on a minute....! ;-) Seriously, I think I remember a technology like this being trialled by BT and others in the mid '90s- the barriers to adoption tend to be more commercial than technical. I believe that it's already in widespread use in some far-eastern countries. Hey, I’ve come across a great new technology:

Wireless chargerless token technology which uses portable metal discs- oh, hang on a minute….! ;-)

Seriously, I think I remember a technology like this being trialled by BT and others in the mid ’90s- the barriers to adoption tend to be more commercial than technical. I believe that it’s already in widespread use in some far-eastern countries.

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