Rock IT guides British Government policy

I’m a bit behind the curve on this story but it is incredible to think that the decision to nationalise Northern Rock was influenced by the inflexibility of its IT systems.

According to a National Audit Office report, the Government considered winding Northern Rock down but IT systems would have struggled to return funds to savers in an appropriate time frame which could have caused another run on the bank.

This is a classic unplanned event.  A major change that requires a super rapid response.  In today’s world where the only certainty is uncertainty, how does a business plan for events that it cannot even contemplate or conceive right now?

A new level of flexibility is needed from tomorrow’s IT systems.  At Blue Prism we are delivering an Operational Agility Platform to various leaders in customer service helping to create an operational capability to manage change – both planned and unplanned.

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