UK Government austerity measures continue to bite. I see Computer Weekly reporting that HMRC is freezing spending on “routine improvements” to systems.
But Operations still needs to operate right? Taxes and NI still must be collected. So are the systems merely going to be allowed to decay? How can Operations adapt to challenging new requirements?
Public sector operations will need a new response and I think Business Led Computing may be coming of age. Technologies that enable business operations to self serve some of their IT and process automation requirements, can release 20-30% of operational cost savings, with minimal impact on the IT cost base.
Otherwise the only solution is to increase staff, and that increases costs. Hmmm….