Archive for June 11th, 2012

Robotic automation: driving next generation BPO?

Monday, June 11th, 2012

Just reading through a “Outsourcing Business” pullout in The Times today. Lots of interesting stuff about Business Process Outsourcing and offshoring trends.

A common theme is how BPOs have used offshoring for labour arbitrage, or as one article puts it “Race for the bottom as companies cut costs”.

One new angle being explored, supported by a Blue Prism sponsored piece, is whether robotic software is going to start taking the place of offshore staff as a way of bringing new economics to delivering business processes, whilst increasing quality and speed.

The full pullout is available online. It’s worth more than a quick scan.