Archive for June 14th, 2012

Shop Direct “self-serve” process automation

Thursday, June 14th, 2012

More Blue Prism customer press coverage in British IT journal, Computer Weekly today. This time Shop Direct.

Two things leapt out at me from this article:

1. Shop Direct initially evaluated Blue Prism as an alternative to human beings and, specifically, to avoid offshoring.

2. An internal capability has been set up where business operations teams automate processes with minimal IT support bringing a new agility to managing the back office operation.

In short, Blue Prism will not appear on your integration or middleware architecture chart because it is a business application that is used by operational teams to automate their own processes: The “long tail” of process automation that is never going to make it onto the core IT program because of resourcing, economic or temporal reasons.

If I told you that Blue Prism was a software company with an “integrate anything” platform linked to a scalable and secure orchestration and execution engine, I’m sure you would glaze over. By listening to customers we are understanding how to express more simply what we do. Our website has changed quite a lot recently to help reflect this.