Archive for November, 2013

Is robotic automation the antidote to BPO “zombieism”?

Monday, November 11th, 2013

Interesting article over at Diginomica├é┬ápositing that software robotics is a “one to watch” technology for the BPO sector. Quoting extensively from HfS Research, Den Howlett questions how fast such technologies will be adopted in the industry.