Archive for the ‘Customer Service’ Category

The Wallet of the Future

Friday, May 4th, 2007

I was reading this finextra.com article about Barclaycard and Oyster preparing for the launch of the small payments card in the UK (in fact only in London).

Although, as a Barclays customer, and Oyster Card holder, this will mean one less card for my wallet, its only a tiny, rather limp step in the direction of the contactless payments of the future.

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British Gas Migration Nightmare

Friday, April 20th, 2007

Lest anyone had forgotten how centrally important IT systems are to an enterprise then this story from the BBC website should serve as a good reminder.

Implementing a new mission critical system is never easy, especially if it involves a significant data migration.

I just hope that British Gas went for a Big Bang changeover.  If they did, then probably the mess will get mopped up quite quickly.  In fact the level of damage could have been worse for such a major exercise.

However, if this is the start of phased migration then there are many months of misery to come for the call centre people.

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What Value an Automated Apology?

Monday, March 12th, 2007

In an effort to reduce global warming, I often get on my carbon tippy toes and take the train across the Pennines to work.

On one such occasion last week, whilst waiting at my local station I heard a digitised voice from the tannoy “We…are…sorry…to…announce…that the………O…Seven………twenty…three is delayed by approximately…………six………minutes.”

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More on Mobile Phone Payments

Thursday, March 1st, 2007

I was interested to read this article today http://www.finextra.com/fullstory.asp?id=16581 about Citi and Obopay.  I checked out https://www.obopay.com/ and I like what they are doing.

It’s an interesting step forward and has the advantage of using current technology.

However, it doesn’t meet my requirement of being able to throw my wallet in the bin as there is still reliance on a plastic card to bridge the gap between modern technology and last century’s.

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Am I the only one who is unmoved by the iPhone?

Tuesday, February 20th, 2007

My wife owns an iPod nano.  Its neat bit of kit but my Rio Carbon does the job just as well in my opinion.  However, it does demonstrate to me Apple’s ability to design really cool products that are easy to use and look great.

However, when it comes to mobile phones, my view is that ambitions are way too limited.

I want my mobile phone to do much more than make calls and texts.  Calculator? Camera?  MP3 player? Surf the web? Sure! But what about much more than that?

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