Archive for the ‘robots’ Category

Is robotic automation the antidote to BPO “zombieism”?

Monday, November 11th, 2013

Interesting article over at Diginomica positing that software robotics is a “one to watch” technology for the BPO sector. Quoting extensively from HfS Research, Den Howlett questions how fast such technologies will be adopted in the industry.

Blue Prism a “game changer in the BPO sector”

Thursday, June 6th, 2013

More analyst coverage of Blue Prism this morning from UK based tech analyst, Tech Market View who claim that robotic automation technology has “the potential to be hugely disruptive to the BPO market over the next few years”.

Gates: “Robots are a good thing. Let’s just use them for something other than war.”

Wednesday, May 29th, 2013

Bill Gates is reported in Australian Computerworld as discussing the robotic phenomenon. Whilst they are helping to transform our lives by replacing “rote” labour, they are fundamentally a force for good and should be used that way.

Welcome to Robotistan, have a nice day!

Monday, April 22nd, 2013

Blue Prism is participating in a webinar from leading sourcing analyst, Horses for Sources. We would be delighted if you could join us Thursday 25th April at 15.30pm UK time for “A Tour of Robotistan”. The registration link is as follows:


  • Definition of Robotic Automation (RA)
  • Business processes best suited to RA
  • How RA enables business process analysts to do software development
  • Enterprise end-user case study: Telefónica
  • BPO services provider case study: GenFour
  • How RA can help BPO providers win new business and improve retention
  • How RA shifts BPO providers’ focus from labor arbitrage to innovation
  • Robotic Automation demo
  • Audience Q & A
  • Robots might take over the world

    Tuesday, February 26th, 2013

    Another balanced opinion piece on robotics across industry sectors, this time from Barry Matthews at UK sourcing consultants,

    Barry argues that it is unclear, so far, whether the rise of robots will have a positive or negative effect on humans but is certain that it will be “transformational”.

    Robots will not take over the world

    Monday, February 18th, 2013

    There is a strong argument that globally, automation increases wealth and creates jobs. Even those that refute this, surely have to admit that automation can reduce offshoring and create jobs in the UK and US. In the case of services industries, this means the BPO sector, and specifically the part of the BPO market that has used “labour arbitrage” to move work to lower wage destinations such as India and The Philippines, for example.

    The impact of automation, and particularly robotics is raging around the world at the moment. In addition to coverage in the NYT and The Economist, British Computer Weekly is also joining the debate with this – Will software robots really decrease offshoring and increase UK jobs?

    Robotic Automation: Can service industries learn from manufacturing?

    Friday, February 1st, 2013

    I gave a speech at Intellect‘s Automate Britain launch on 30 Jan. Here is the transcript.

    Intellect Automate Britain Campaign

    My name is Alastair Bathgate. I come from a process improvement background. This is me in 1985; in charge of Time and Motion at an NGA and SOGAT82 unionised print factory. (If you want to learn about labour relations in the context of industry automation, take a TARDIS back to the post Eddy Shah 1980s printing industry.)

    Having spent so much time stressing over minute improvements in manufacturing, a career move to a bank drew a stark contrast in the apparently relaxed attitude to process efficiency and product quality. I remember an article in the internal staff magazine where a team leader was trumpeting the significant increase in productivity created by the installation of a brand new mainframe terminal, the cost justification for which had taken several accountancy man years and the IT lead time approximately 6 months. The year? 1988. It was the second ever piece of end user computer equipment installed in the 200 FTE savings administration department at Bradford & Bingley. I worked in a fledgling O & M department.

    Today, I am CEO of Blue Prism, a British software company pioneering software robotics for the back office. I founded Blue Prism to address the frustration operational managers have in making simple process improvements and the observation that the only way to address the problems was to employ staff…somewhere in the world.

    I thought it would be good to start with a little history of robots in manufacturing.


    If I’d known you were a robot, I’d have baked a….

    Thursday, January 31st, 2013

    Little fun story from a customer: A global fund manager. The automation team were up against time deadlines (no pun intended) to automate a “Deceased Notifications” process, on behalf of the UK Legals team. It was delivered bang on time, putting it live in mid January. So impressed and grateful were the ladies in the legal department after the first week of operation that one of them made this cake.

    Am I speaking to a robot?

    Monday, January 28th, 2013

    Last week’s Economist ran an Outsourcing and Offshoring Special Report which contained an article titled Rise of the Software Machines. Mentioned alongside Blue Prism was IPSoft which caught my eye because complementary to Blue Prism’s back office focus, they are creating front office robots, that actually speak to customers. And more than that, they use autonomics to learn how to communicate in context. The website is worth a read, especially if you are a mathematics geek.

    Remember the Jetsons robot maid?

    Thursday, November 29th, 2012

    Another interesting post on robotic automation versus offshoring from Ann All at Global Delivery Report. In addition to quality coverage, it does possibly, ahem, position Ann within a certain generation (indeed, my own). Do you remember the Jetsons? Bet you can’t remember the name of the robot maid – Ann has the answer to that too.