Is robotic automation the antidote to BPO “zombieism”?

November 11th, 2013

Interesting article over at Diginomica positing that software robotics is a “one to watch” technology for the BPO sector. Quoting extensively from HfS Research, Den Howlett questions how fast such technologies will be adopted in the industry.

Mobile phone/mobile wallet

September 9th, 2013

I’ve been noodling since 2007, why mobile payments are taking so long to take off. It is such an obvious idea, and one of many that shows that mobile apps have a long, long way to go before they meet some of the most basic use cases imagined in the early mobile days.

So. it is good to see PayPal (who maybe the only player with few enough vested interests to really force the agenda) taking some real steps towards a mobile wallet.

But let’s not stop at finances. If a mobile app can replace my wallet, why can’t it replace my key-ring, my security access cards, my car park entry zapper, my driving license and passport?

Blue Prism a “game changer in the BPO sector”

June 6th, 2013

More analyst coverage of Blue Prism this morning from UK based tech analyst, Tech Market View who claim that robotic automation technology has “the potential to be hugely disruptive to the BPO market over the next few years”.

Gates: “Robots are a good thing. Let’s just use them for something other than war.”

May 29th, 2013

Bill Gates is reported in Australian Computerworld as discussing the robotic phenomenon. Whilst they are helping to transform our lives by replacing “rote” labour, they are fundamentally a force for good and should be used that way.

Blue Prism announced Gartner Cool Vendor

May 21st, 2013

Leading technology analyst, Gartner, has announced its 2013 Cool Vendor list and Blue Prism has been identified within the Business Process Services category.

Read the analysis by Cathy Tornbohm on the Gartner website for more details.

Barclays: “Robots” can automate 30% of our workforce

April 26th, 2013

Business Standard is reporting Barclays’ CEO, Antony Jenkins, telling investors that robotic automation, inspired by Japanese car manufacturing, could eliminate 30% of their workforce (40,000 employees) over the next ten years.

Controversial in many ways, but my personal opinion, as a bank customer (both personal and business), is that banks should be much more efficient and charge me less, whilst freeing up capital for investment in economic growth.

Welcome to Robotistan, have a nice day!

April 22nd, 2013

Blue Prism is participating in a webinar from leading sourcing analyst, Horses for Sources. We would be delighted if you could join us Thursday 25th April at 15.30pm UK time for “A Tour of Robotistan”. The registration link is as follows:


  • Definition of Robotic Automation (RA)
  • Business processes best suited to RA
  • How RA enables business process analysts to do software development
  • Enterprise end-user case study: Telefónica
  • BPO services provider case study: GenFour
  • How RA can help BPO providers win new business and improve retention
  • How RA shifts BPO providers’ focus from labor arbitrage to innovation
  • Robotic Automation demo
  • Audience Q & A
  • Company culture is the threat, not robots…

    March 8th, 2013

    Interesting piece from NS Ramnath in which he argues that, despite early warnings, large corporates can get complacent about innovation, allowing new ideas like software robotics to threaten their established business model.

    You can read the article on the Forbes India website.

    Robots might take over the world

    February 26th, 2013

    Another balanced opinion piece on robotics across industry sectors, this time from Barry Matthews at UK sourcing consultants,

    Barry argues that it is unclear, so far, whether the rise of robots will have a positive or negative effect on humans but is certain that it will be “transformational”.

    Robots will not take over the world

    February 18th, 2013

    There is a strong argument that globally, automation increases wealth and creates jobs. Even those that refute this, surely have to admit that automation can reduce offshoring and create jobs in the UK and US. In the case of services industries, this means the BPO sector, and specifically the part of the BPO market that has used “labour arbitrage” to move work to lower wage destinations such as India and The Philippines, for example.

    The impact of automation, and particularly robotics is raging around the world at the moment. In addition to coverage in the NYT and The Economist, British Computer Weekly is also joining the debate with this – Will software robots really decrease offshoring and increase UK jobs?